View Customer Reviews & Learn About Mack Cycle

Mack Cycle Reviews

See what cyclists are saying about Mack Cycle

“I’ve doing business with Mack Cycle for 50+ years. They are the best in the business with a loyal and professional staff to handle any situation. Highly recommend Mack Cycle!!👍” — Bob J.

What Customers Think

Established in 1957. Family Owned by 3 Women. Mack Cycle has had a firm position in the cycling industry for over 6 decades. A track record of selling thousands of bikes, Mack Cycle has a broad base of satisfied customers around the globe. Among Mack Cycle's Crowned achievements are being voted "Best Bike Store in the World" by GCN and recognized as "America's Best Bike Store" by NBDA. Mack Cycle stands as a beacon for cycling enthusiasts, offering top-notch bikes. Clients commend seamless shopping experience, efficient and friendly customer service, and the convenience of having a bike delivered right to your doorstep. Bringing the joy of riding is a testament to the quality Mack Cycle delivers.

“This family-owned bike shop is a gem for cyclists of all levels. The owners are incredibly knowledgeable and genuinely passionate about what they do, always ready to give advice or help with any bike issue. They make you feel like a valued customer, not just another sale. The shop has a solid selection of bikes and accessories, and their repair service is top-notch—quick, reliable, and fairly priced. It’s clear they care about their community, and it’s refreshing to support a local business that goes above and beyond. ” — Hamid

“I found Macks bike shop online after looking at some frames I was interested in buying. I called and they were attentive and responded immediately by sending me pictures of in stock builds/frames and URLs to information. I drove 2.5 hrs to their shop where after wandering around admiring their inventory I was approached and given undivided attention in regards to looking at inventory, answering questions, making suggestions, provided feedback based on bikes they had experience riding. KINDNESS, ATTENTION, COURTESY is what I got for the 5 hours I spent at the shop. It is clearly apparent that these people have a passion for cycling and it is evident they want to share it with those that pass through their doors. Not once did I feel like I was steered or pressured into a build or a frame. They were extraordinarily accommodating and willing to go out of their way to assist me in making the right decision. They shared pointers in regard to bike position, fit and gear recommendations. If only all bike shops were like this.” — Alberto R.

Why Mack Cycle

Community Service

Cycling infrastructure development: Assisted in establishing the bike path on Old Cutler Road Funded the creation of mountain bike trails on Virginia Key Advocates for the development of the Ludlam Trail and The Underline Supports Bike 305, a movement encouraging residents to cycle for better health1 Charitable activities: Participates in the Dolphin Cancer Challenge Supports Best Buddies Involved in the MS 150 Ride1 Cycling education and promotion: Focuses on educating children about cycling as exercise and transportation Makes the shop a place to learn about cycling1 Sponsorship: Sponsors triathletes as part of their business model1 Best Buddies partnership: Supports Best Buddies' mission of providing opportunities for people with intellectual and developmental disabilities2 Ambassador program: Encourages community-driven cyclists to participate in local rides and events Promotes cycling across various disciplines: road, mountain biking, triathlon, gravel, commuting, and e-bikes35 Mack Cycle Foundation: Accepts donations through their membership program to support community initiatives

Customer Service

Knowledgeable Staff: Employees are well-trained and knowledgeable about cycling products and services, ensuring customers receive informed advice and assistance. Personalized Service: The shop focuses on providing tailored experiences, such as custom bike fittings, to enhance customer satisfaction and comfort. Community Engagement: Mack Cycle actively participates in local cycling events and initiatives, fostering a sense of community and support among cyclists. Responsive Communication: They strive to maintain open lines of communication with customers, addressing inquiries and concerns promptly. Customer-Centric Philosophy: The business model is built on integrity and a commitment to customer service, aiming to create a welcoming environment for all cycling enthusiasts.

Quality Bikes

Curated Brand Selection: They offer a carefully chosen range of bicycles from reputable brands known for their quality and performance, ensuring customers have access to the best products available. Expert Staff Knowledge: The staff is well-trained in the features and benefits of each brand, allowing them to provide informed recommendations tailored to individual customer needs. Comprehensive Bike Fitting: Mack Cycle provides professional bike fitting services, which enhance the riding experience by ensuring that customers find the right bike size and style, improving comfort and efficiency. Community Engagement: By actively participating in local cycling events and advocacy, Mack Cycle stays connected with cycling trends and customer preferences, which informs their product offerings. Customer Feedback Utilization: They value customer reviews and feedback, using this information to refine their selection of brands and models to better meet market demands. Commitment to Quality: The store's long-standing reputation for integrity and service reinforces their focus on selling only high-quality bikes, contributing to customer trust and loyalty.

Fast shipping

Quick Turnaround: Customers often report fast processing times for orders, with many receiving their bikes and accessories in a timely manner. Local Delivery Options: Mack Cycle offers same-day delivery for local customers, enhancing convenience and speed for those in the Miami area. E-commerce Efficiency: Their online store is designed to streamline the purchasing process, making it easy for customers to place orders and track shipments. Positive Customer Feedback: Reviews frequently mention satisfaction with the speed of delivery and the condition of items upon arrival, indicating a reliable shipping process.