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Bar Tape should be replaced at least every year for the best performance and for safety checks of corrosion on aluminum bars or damage to carbon bars.
Inspired by advancements in running shoe foam and F1 tires as well as our own research into rolling efficiency, impedance and damping, SILCA realized that new materials technology could allow for a significant improvement in bar tape. Using a laminate of SILCAthane, SILCAlon and 3M Visco-elastic adhesive instead of a single foam extrusion, the tape can be optimized across a range of desired features. The resulting tape has a softer, more comfortable feel, higher wet and dry grip, better vibration isolation, and 3-5x the durability of existing tape materials. Since the actual wrap of the tape can be as important as the tape itself, we’ve also developed a full adhesive-backed ‘butterfly’ to better cover the back of the lever clamp area without adding bulk, a high grip finishing tape and expanding aluminum/composite end plugs to ensure every detail is perfect.
Fuji, Giant, Specialized, BMC and Yuba bikes can only be picked up at our local store in Miami (5995 Sunset Drive, Miami, FL 33143). These brands do not allow any retailer to ship their bikes.
We accept Visa, Mastercard, American Express, or Discover (as well as PayPal and Apple Pay) as forms of payment. Once your order is placed, the payment method is charged immediately and we do aim on shipping most orders within 24 business hours.
Orders usually ship within one business day after being placed.
Indoor bikes (i.e. Stages SB20 and Wahoo Kickr) are considered overweight items by UPS and FedEx and cannot ship with regular UPS or FedEx Ground because they have a high probability of getting damaged. These indoor bikes must ship with Kitzuma using our white glove service. The Kitzuma White Glove Service for these oversized bikes is $350.
If you wish to cancel your order after we charge your payment method, please contact us by phone at 305-661-8363 or email at email@example.com and we will refund your payment method asap provided that your order has not yet shipped.
After placing an order, you will get a confirmation email within 10 minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email at firstname.lastname@example.org and we'll resend an order confirmation to your email immediately.
Orders may only be canceled or changed on the same calendar day they are placed, after which they are subject to the terms of our Return Policy.
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships, you will receive another email with tracking information (if available).
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less the original shipping fees. Returns can be shipped to:
Return shipping costs are the responsibility of the customer and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
Returns can be shipped using UPS, FedEx, or USPS (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom-built wheels.). Once we receive your return, we do aim to process it within 24 to 48 hours.
Mack Cycle expert mechanics assemble your new bike. Our assembled bike transport partner (Thru) will transport your new bike to you assembled and ready to ride!