Help & FAQs

Depending on stock level and location of the inventory, certain shipping options may not be available for some products.

In some instances, we may be able to make an exception and transfer a bike to another Mack Cycle retail location for pickup. Additional shipping charges may be applicable for cross-market transfers.

Thanks so much for your interest in ordering a bike through Mack Cycle!

Our fulfillment center staff is working as hard as possible to ensure that every bike ordered is shipped out in a timely manner. Here are a couple scenarios to keep in mind for the estimated time of arrival (ETA) of your specific bike order.

There are a couple factors that will affect the time it will take for the bike you are interested in to ship out:

• Smaller Kids Bikes or Public Brand Bikes: If the bike you are interested in is a smaller kids bike or a Public brand bike and free unassembled shipping is presented as an option at checkout, then these bikes should ship out in approximately 3-4 business days. With this shipping method the bike will be shipped in its original factory box without being pre-assembled.
• In-Stock Bikes with "Wheelsmith Gold Label Assembly": For in-stock bikes where the shipping method will be automatically selected as “Wheelsmith Gold Label Assembly”, the processing time is typically 5-6 business days. These bikes often need to be “transferred” from one of our facilities to our fulfillment center where they will undergo the build, tuning, and packing procedure.
• Special Order Bikes: For “Special Order” bikes, we do our best to set reasonable expectations for timing on the listing for the bike, right above the “Special Order This Item” button that you will click to add the bike to your cart. These time frames can vary for each special order bike. 

Please keep in mind that we do not have an option to ship bikes without using our “Wheelsmith Gold Label Assembly” method. It is mandated by the manufacturers that we carry that every bike we sell gets professionally assembled and inspected prior to reaching your doorstep. Once a bike is assembled, packing the bike safely for transit takes time and our proprietary packing methods will protect the bike as best as possible from damage in transit.

While it does add a few more days to the processing time you can rest assured that reassembly will be as easy as possible and that all of your applicable warranties will be in effect for you as the original owner of the bike.

Our fulfillment center staff is working as hard as possible to ensure that every bike ordered is shipped out in a timely manner. Here are a couple scenarios to keep in mind for the estimated time of arrival (ETA) of your specific bike order.

• Smaller Kids Bikes or Public Brand Bikes: You can expect these bikes to ship out within approximately 3-4 business days. They will be shipped in their original factory box without being pre-assembled.
• In-Stock Bikes with "Wheelsmith Gold Label Assembly": For bikes in stock where “Wheelsmith Gold Label Assembly” is automatically selected as the shipping method, processing typically takes 5-6 business days. This includes the time needed for transfer to the fulfillment center and assembly, tuning, and packing.
• Special Order Bikes: If you've ordered a special order bike, the shipping time may vary. The expected timing is usually indicated on the listing.

Please keep in mind that we do not have an option to ship bikes without using our “Wheelsmith Gold Label Assembly” method. It is mandated by the manufacturers that we carry that every bike we sell gets professionally assembled and inspected prior to reaching your doorstep. Once a bike is assembled, packing the bike safely for transit takes time and our proprietary packing methods will protect the bike as best as possible from damage in transit. 

After your bike has been shipped, we will promptly send you the tracking information so you can follow its journey to your doorstep.

Once an order has been placed, there's no way to change the payment method on the sale order. This request will need to be processed manually by one of our online Sales Support Agents. They will need to cancel your current order so you can place a new order with your preferred payment method.

The sooner you are able to reach out to us the better to avoid your order shipping out with the wrong payment method. It’ll be much easier to swap the payment method before your order is shipped out!

We can easily cancel your order, just get in touch with us and let us know!

If you need to cancel or make changes to your order, you'll need to get in touch with one of our sales support agents. Feel free to call us at + 1 (305) 661-8363 We’re always here to help!

Order numbers can be found in your order confirmation email, or via logging onto your account on our website.

Your order number can be found on your order confirmation email, as well as on our website! If you click on the person icon located at the top right corner of any page of https://mackcycle.com/, you can log into your account.

You will be able to see your order numbers listed on the 'My Account' page. Be sure to use the email address used to place your order.

Please allow up to 24 hours for your tracking number to update. The item must first come into the carrier’s possession and receive an origin scan before any information is available. Thanks for your patience!

Your order status can be found by viewing your account on our website, or by viewing your order confirmation email! Having trouble with those? Here's how to find the information.

To view your order status, you can click on the order number when logged into your https://mackcycle.com/. If you have trouble logging in or haven't yet created an account and password, we have some instructions here: Why can't I log in after placing an order?

Alternatively, you can open your order confirmation email, which was sent when you completed your order, to view your order details and status.

Please keep in mind that bikes shipped using our 'Wheelsmith Gold Label Assembly' method may take 5-6 days to ship out and reflect a change in order status. For further details on the timing of bikes shipping out, you can click here: If I place an order for a bike, how long will it take to ship?

Once an order is placed, we are unable to change the shipping address. If the shipping address needs to be changed, we can cancel the order for you so that you can place a new order with the desired address.

The sooner you are able to reach out, the better, so that we can make the cancellation and re-order happen before the original order is too far along in processing.

Please reach out to online sales support via email at info@mikesbikes.com or by phone at 866-600-2453 at your earliest convenience.

We typically are not sent notification on when items ship from manufacturers. We do our best to provide accurate ETA's when items need to be ordered, but please reach out with any questions!

Unfortunately, the manufacturers we work with do not notify us when a bike ships from their warehouse to ours. However, please rest assured that your order is being processed with as much expediency as possible. 

Once we receive your special order bike and have it ready to ship out to you, you’ll receive a confirmation email from Mack Cycle with a FedEx tracking number.

Your order with Mack Cycle may have items located in different warehouses or store locations across the San Francisco Bay Area and Denver, CO regions, which could result in partial shipments with varying processing times.

Here at https://mackcycle.com/, we have multiple warehouses and 18 store locations across the San Francisco Bay Area and Denver, CO regions. It's possible that different items on your order were located in different locations and needed to ship separately. While only part of your order may have shipped so far, rest assured that our team is working as fast as possible to get the remaining items on your order shipped out.

Please note that different items can also have varying processing times. Components and accessories typically ship out faster than complete bikes. If you have a bike on your order awaiting shipment.

That is certainly something we can assist with, as long as the hold time is reasonable.

If you've already placed an order, please let us know as soon as possible so we can make the necessary accommodations before your order ships out.

If you have not yet placed an order, please leave notes in the note field at checkout and reach out to us to ensure it is seen and properly held.

Once you've placed an online order and opted to pick it up at one of our stores, you'll receive a confirmation email notification when your order is ready for pickup at your selected local store location.

While we ship plenty of orders to customers, Between the greater San Francisco Bay Area and Metro Denver area, we have 18 stores for you to choose store pickup at. Once your order is ready for pickup at your chosen local store location, you'll receive a confirmation email notification. We recommend checking your spam/junk folder as our confirmation emails may sometimes end up there as well.

Sometimes, multi-piece shipments may not arrive simultaneously, but there's no need to worry! Your order was either shipped under one master tracking number or split between different fulfillment locations. Keep reading for further details.

Last Updated: April 2, 2024

One master tracking number

If we shipped you multiple packages under one master tracking number, you can use the link we sent in your email shipping confirmation to track the other package(s). If you use the link from the confirmation, it will take you to the carrier’s website, and you’ll be able to view the status of each package under the multi-piece shipment tab (pictured below is an example of FedEx).

The green status bar indicates delivery, while the purple shows a package waiting to be delivered.

From here, you will be able to see which package(s) has been delivered, and where the other package(s) are in their journey. Please note that other carrier’s portals may not look identical, but the practice will be similar.

Split shipment

If we had to split the shipment to be fulfilled from multiple locations, you will have received a confirmation email for each shipment, as well as which items were shipped on each one. These respective emails will have different links to unique tracking information that will allow you to see when each shipment is set to arrive.

So long as your order has not been picked up by the shipping carrier, we may be able to still edit or change your order.

We understand that things can change and adjustments may be necessary. Whether you want to add or remove items from your order, our dedicated team is more than happy to accommodate your request as long as your order has not yet shipped. Please get in touch with one of our Sales Support Agents as soon as you know you need to make a change, and we'll try and get it done as expediently as possible.

We offer international shipping on a case-by-case basis, excluding some products due to dealer contracts; read more below.

We ship internationally on a case-by-case basis because some products may only be shippable in the US due to our dealer agreements with the manufacturer.

Please note: International shipping quotes do not include duties and taxes of the destination country, which are the responsibility of the recipient.

Mike's Bikes ships all orders with FedEx, some small items with USPS.

Last Updated: March 22, 2024

Thanks for your interest in placing an order with Mike’s Bikes! We use FedEx exclusively as our shipping provider with the exception of very small items that may be shipped via USPS. 

Here is a link providing further information on our shipping policy: 

• Shipping Policy

Still need help or need to inquire about having an order expedited?

Feel free to call us at + 1 (305) 661-8363 . We’re always here to help! 

With few exceptions, bike manufacturers require that bikes are built and tuned before being shipped to customers. This ensures that your bike arrives with minimal work needed to start riding.

Very few bikes are permitted by the manufacturer to be shipped in their factory boxes, and the terms of warranties require professional assembly, so we are not able to ship your bike unassembled. However, wouldn’t it be better for peace of mind and manufacturer warranty coverage to have us put the bike together for you so when you receive it, there is almost no delay for excitement? It's the best of both worlds for one low price.

It’s way more fun to receive a bike that’s been assembled and tuned to perfection. With our industry-leading Wheelsmith Gold Label Assembly (GLA), we take care of the expert work for you. That means you don’t have to be a rocket surgeon or lose a precious day of riding while your local bike mechanic puts it together. Also, it gives peace of mind to the rider knowing a professional assembled the bike.

Our skilled technicians unpack and assemble your bike, tune it to perfection, then very carefully re-package and ship it to your front door. All the hard work is done, all you have to do is put a few parts back together. When you receive it, simply follow the instructions in our short assembly video and take it outside for that magical first bonding moment. This process should be “box-to-bike lane” in 15 minutes.

We do offer promotions for FREE Wheelsmith Gold Label Assembly from time to time, so if you'd like to stay in the loop regarding our promotions, please subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Just enter your email on the bottom left side of the home screen on mackcycle.com where it says ‘sign up and save’.

For most orders, shipping is free! However, we do charge a $79 fee to cover the time and materials of assembly. Please see full shipping details below!

We offer free FedEx ground shipping for orders above $99 within the contiguous US. Orders under $49 have a flat rate of $9 for shipping, and wire bead tires ship for a flat fee of $20 due to the size package they must be shipped in.

If you live outside of the contiguous US or would like to have your order expedited, please contact us directly at info@mikesbikes.com for an accurate shipping quote. Provide as much order information as possible, such as manufacturer SKU, zip code, state, etc.

Certain exclusions apply: cargo bikes, tandem bikes, and wire bead tires do not qualify for free shipping due to size. Cannondale, Santa Cruz, Cervelo, Gazelle, Pivot, and *other bikes ship for FREE, but there will be a $79 Gold Label Assembly added at checkout (reg. $100). This fee covers professional bike build and re-packaging by our certified Wheelsmith technicians. 

Unfortunately, this fee can not be waived under any circumstances. Manufacturer agreements only permit a limited number of bikes to be shipped in their original factory boxes. Additionally, warranty terms stipulate that professional assembly is required, therefore, shipping them in the factory box is not possible. We apologize for the inconvenience.

Please note that some items may be subject to additional shipping and handling charges because of size and weight. If this is the case with your order, we will notify you first for your approval.

Need help with assembly?

Bicycles with Gold Label Assembly are fully assembled and adjusted by qualified technicians at our distribution center prior to shipment. Certain components (wheels, seat posts, pedals, handlebars) are disassembled for transport. As a result, the customer must assemble these on the bicycle after receipt of the bicycle with the aid of the information and tools supplied and the videos provided by us in part on our website or, if necessary, by contacting our sales support agents at + 1 (305) 661-8363.

While we do our best to ensure items are packed in such a way that they arrive safely, sometimes damage can happen. When it does, please reach out to us and we will make sure a solution is found.

People aren’t the only ones who get road rash. Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please inspect the product inside. If you discover damage, please refuse delivery and contact info@mikesbikes.com. Please provide your name, order number, and shipping address to inform us that you have refused the shipment.

If you find damage after accepting delivery, please save all boxes, packing materials and paperwork – do not throw anything away. Please take photos of all damaged materials and send them, along with your name, order number and shipping address, to info@mikesbikes.com

Return shipping is not free for standard returns. If you need to return something and want to know how much return shipping will be, reach out!

Last Updated: March 24, 2024

The reason for the partial refund is because we do not offer free return shipping, so the return shipping label cost was deducted from your refund. Please see our return policy for more details: 

• Mike's Bikes - Return Policy
• Public Bikes - Return Policy

Bikes in new condition can be returned or exchanged within 14 days, and 30 days for all other gear. Conditions and fee's may apply, please see below for full details!

Bicycles can be returned or exchanged (in store) within 14 days of delivery or receipt, with potential shipping and restocking fees. Gear can also be returned or exchanged within 30 days of delivery or receipt. If your bike or item was a special order, it may be subject to a 20% restocking fee, and all closeout equipment and apparel are final sale items and cannot be returned. Please note that original receipts are required for all refunds, and for returns without one, we may issue store credit at our discretion. To see our full return policy and conditions, please see our returns center on our website HERE.

Requesting a return is easy! Once we get your items back, we'll process a refund less any return shipping costs.

If your bike or item is still in like-new condition with all original packaging, manuals, and accessories, you can initiate the return process through this link: Returns Center.

Once you've submitted your return request, our returns team will provide a return label if requested. Upon receiving the bike or item, we'll issue the refund. Please note, the cost of the return label will be deducted from the overall refund if we provided one.

While we don’t have an automated way for processing exchanges instead of refunds for shipped products, we have some tips to make the process as smooth as possible.

Follow the steps below to initiate an exchange for your shipped product:

• Step 1: Fill out our online return request form for the item you want to return or exchange. Our team will then follow up with further instructions.
• Step 2: You must then place a new order for the item you wish to swap to.
• Step 3: Send back the item you don't want to keep. Once we receive it, we'll process it as a return and refund the original order amount to the applicable payment method.

Special circumstances:

If your original order was made during a promotion or you have other unique circumstances, feel free to reach out to us directly. We can assist in making sure the price of your replacement item matches your original purchase.

In-store exchange (if applicable):

If you're located near one of our store locations, we can more easily accommodate an exchange. As long as the item being returned qualifies under our return policy, simply bring it into the store. Our staff will assist in facilitating the exchange, depending on inventory availability.

While there are some exceptions, return shipping is not free, though we're happy to provide a label at our cost which will typically be less expensive than shipping it yourself. Please see below for more details!

If you return a bike or gear, we'll deduct the cost of return shipping and any applicable restocking fees from your refund.

• Bicycles may be returned or exchanged within 14 days of delivery.
• Gear may be returned or exchanged within 30 days of delivery.

Shipping and assembly fees are non-refundable for both outbound and return shipments. If the item you are returning originally shipped for free, we will refund your payment less the shipping cost. 

While this may seem excessive, it covers all costs associated with returning a bicycle, including inspection, labor, warehouse handling, paperwork, and depreciation. However, we gladly ship exchanged orders free of charge.

Damaged Items:

People aren’t the only ones who get road rash. Shipping and assembly costs will be refunded if you receive an item that is defective or damaged. If you find the damage after accepting delivery, please save all boxes, packing materials and paperwork – don’t throw anything away – and immediately email us at info@mikesbikes.com. Read more about what to do if your bike or product arrives damaged: What should I do if my bike or product arrives damaged?

Ready to start your return? 

Submit your online return request HERE.

Returns are processed as quickly as we are able, please reach out if you have further questions!

Once we receive your returned item at our fulfillment center, it will take approximately 5-7 business days to be processed by our staff. After the return has been processed, you will receive an email confirmation.

Returns requests must be filed 14 days for bikes and 30 days for all else, if you're past that timeframe, please reach out.

As stated in our return policy, bicycles may be returned or exchanged within 14 days of delivery or receiving. Gear may be returned or exchanged within 30 days of delivery or receiving. After this window has passed, we’re unable to accept items for a full cash refund.

If you feel like you have an exceptional circumstance, please contact our online sales support agents at 866-600-2453 or by email at info@mikesbikes.com.

Items purchased via the website can be returned in any Mike's Bikes, provided it meets the criteria of our return policy.

Regardless if an order was placed on our website, or you purchased something in one of our stores, you can always return the item in a store. Our stores are open seven days a week and will be happy to help process your return as long as it meets the criteria of our return policy: Return Policy.

When filing a return request, please be sure to enter the order number exactly as it appears on your order confirmation email or the packing slip you received with your order.

Our return center is sensitive to the formatting of order numbers. If your order was edited prior to shipping, it may alter the order number format by adding characters like "-A, -B, -C, etc."

For accurate processing, please check your shipping confirmation email or pack slip to verify the exact order number as it was shipped to you. If the order number includes additional characters, such as a dash and a letter, please ensure to enter them in the order number field in the returns center.

If a item arrives with damage out of the box, send us a email with pictures of the damage and we'll see what we can do to assist!

While we do our best to pack and ship all orders in such a way that they arrive free of any damage, unfortunately accidents can happen during transit. If you do receive something with unexpected damage, please reach out as soon as possible and let us know. We'll ask you to send us an email with detailed photos of the damage to the item and any damage to the packaging to. We're here to assist you with either a replacement item or a no-charge return label, depending on your preference.

Thank you for your order with Mike’s Bikes! Now would be a great time to set up your own account on our site. By doing so, you’ll be able to log in, view your orders, and use your rewards points earned from both in-store and online purchases. Follow these steps to get started and logged in!

Step 1:

If you’re using a desktop browser, navigate to the top right corner of mikesbikes.com and click on the person icon located to the left of the magnifying glass icon.

If you’re using a mobile device, click on the list icon located at the top right corner of the page, to the right of the magnifying glass icon. Within the options presented, you'll find a link to 'Log in' at the bottom left. Click on this option to proceed.

Step 2:

Once on the login page, click on the link “Create account” that is located below the blue “SIGN IN” option. 

Follow the prompts to enter your name, phone number, and email address. Make sure to use the same email address that you used to place any previous or current orders through mikesbikes.com.

Step 3:

Once your password is created, you can repeat the process from Step 1 and log in using your new password. If you have placed multiple orders in-store or online using different email addresses, please contact support to have them merged into your newly created customer account.

The fastest way to unsubscribe from receiving future emails is to simply click the "unsubscribe" link that is in the email you received. That will promptly remove you from our mailing list, and ensure you don't receive any emails in the future. 

However, some email service providers may have a display threshold, causing emails exceeding a certain file size to be subject to "email clipping," which might hide the unsubscribe link. In such cases, please select "View Entire Message" to reveal the link.

For text messages, simply send a text with the word "STOP", and that will stop further messages from being sent. Please keep in mind that it can sometimes take 24-48 hours for your information to be purged, but this is the fastest way to take care of it. 

To view your order status you can click on the order number when logged into your account on mikesbikes.com. If you have trouble logging in or haven't yet created an account and password, we have some instructions here: Why can't I log in after placing an order?

Alternatively, you can open your order confirmation email, which was sent when you completed your order, to view your order details and status.

Begin by creating an account on mikesbikes.com, using the same email address entered when placing your order. Once your order has been shipped, points will be promptly credited to your account. For every dollar spent with us, you earn 1 point. Redeem 100 points to save $1 on your next purchase! 

You have the flexibility to use your points gradually or all at once. From our homepage, click on “Rewards” located at the bottom left corner.

Then navigate to the redemption catalog, click on "Redeem Points," then adjust the slider to choose how many points you'd like to redeem. You'll then receive a discount code to apply during checkout.

Rewards points earned from purchases made in-store or online can be used in either place!

Absolutely! Any rewards points earned from in-store or online purchases can be redeemed both in-store and online. As long as you use the same email address, they will all be in one place and can easily be processed by our store staff.

Thanks for your order with Mike’s Bikes! Your rewards points will accrue on your customer account once your order has been shipped out and “processed”. This could take up to 5-7 business days.

So you need to create your own account if you have not already done so to see your rewards points. For assistance, see the following article: Why can't I log in after placing an order?

Using your Loyalty Points on an invoice sent to you by a member of the Mike’s Bikes Team is easy! Simply let the in-store sales associate you are working with know that you would like to use them, or reach out to our Sales Support team by emailing info@mikesbikes.com. We can manually subtract the points from your order total, leaving you the balance to pay with our many payment options. 

Step 1:

As the invoice (cart) sent to you has a different web URL than the cart your loyalty points code was generated for, you must have them manually deducted from your account and subtracted from your order by our online support team. However, taking care of this is easy! First, decide how many points you would like to use. 

Step 2:

If you are in a retail store, inform a sales associate that you want to use your points with your purchase. For online orders, email info@mikesbikes.com with the amount of points you would like to use.  Your available points will be listed on the blue widget in the lower left corner of your screen, when logged into your account on MikesBikes.com. 

Step 3:

Once notified, a Mike's Bikes team member will manually discount the points from your account and email you with an updated cart (invoice) to pay your balance. Please be sure to confirm the new total is correct and that the correct amount of points has been applied to your total. 

Step 4:

Pay the balance through one of our many payment methods. You will receive a confirmation email once your order is complete.

For eGift Cards, you can choose to enter either your own email address or the recipient’s when checking out:

• If you enter your own email address, you will receive the order confirmation email immediately and you will receive the email with the card number once the order is processed (within 24 hours). You would then need to forward the email with the card number to the recipient.
• Alternatively, you can enter the recipient's email address when completing the order. In this case, they will receive both emails, the order confirmation as well as the card itself. Additionally if needing to look up the purchase of the gift card in the future, the sale will be recorded under the recipient's customer profile.

Forphysical gift cards, we recommend entering the recipient's physical shipping address and then using your personal information for the email as well as the billing address. This way you will be able to keep track of the order and receive the tracking number once the card ships out. 

Gift cards for Mike's Bikes can be used online or in-store without fees or expiration dates, but they are non-refundable and cannot be replaced if lost or stolen.

Gift cards may be redeemed online at mikesbikes.com or in Mike’s Bikes retail stores. No service fees or expiration dates apply. Gift cards are non-refundable, and lost or stolen gift cards cannot be replaced.

Already have a gift card? Check the balance using the form HERE.

Lost your gift card code? No worries! Contact us at 866-600-22453 or email info@mikesbikes.com from the email address associated with your order or purchase. We'll locate your account and confirm your code for you.

At Mike’s Bikes, we keep track of your gift cards under the customer name, email, and phone number used for the purchase, making it easy for us to confirm your details and provide you with your gift card number if it's lost! We will need to verify a few details, such as your name, email address used for the purchase, or phone number if it was purchased in-store, but rest assured, we've got your back and can get you what you need. You can also reach out to the retail store where you bought the card by clicking this link, finding the store, and contacting them via phone, text, or in-person.

Redeem your Mike's Bikes gift card online by locating the 13-digit number starting with '230' on the back, entering it at checkout, and paying any remaining balance if necessary.

Follow these steps to redeem your Mike's Bikes gift card online:

Step 1:

Locate the 13-digit number on the back of your Mike’s Bikes gift card. It will start with the digits “230”.

Step 2:

Type in the gift card number into the “discount code or gift card” box during checkout. You will then see the total amount of funds being used on the gift card deducted from your order’s subtotal. 

Step 3:

You will then be able to pay the remaining balance if the total amount on the gift card doesn’t cover the entire transaction. 

Do you want to check your gift card’s balance? Check your balance HERE. 

We offer new customer discounts on mikesbikes.com when you sign up for email and text, with some exclusions.

Yes! We offer a 10% off discount on full-priced apparel and equipment for first-time customers. This offer is valid on full-priced items and not valid on certain manufacturer-restricted items, including bikes and frames. This offer may not be combined with any other with any other discount or offer, and there is a limit of one use per customer. This offer is only available at mikesbikes.com when you opt into text and email notifications.

If you are browsing our website and encounter a popup similar to the one below, it means we are currently running a promotion where new customers can enjoy discounts on their first order.

We do offer discounts for various clubs and organizations with proof of active membership or affiliation.

In store and on mikesbikes.com, we support various clubs and organizations, and you can find more information about them here: Supported Teams, Clubs & Advocacy Groups. These discounts cannot be combined with other offers or promotions, and apply to in-stock products only.

We do not offer discounts based on payment method.

Mike's Bikes does not offer any discounts for paying in cash or any discounts based on payment method. That said, Mike’s Bikes doesn't like pennies, and no longer hands out or collects pennies, rounding to the nearest nickel in the customer’s favor where cash is concerned. 

We do normally have a couple sales a year, as well as an occasional flash Friday sale on certain items, subscribe to our emails to keep an eye out!

We regularly offer deals throughout the year, and staying informed will ensure you don't miss out. We encourage you to monitor our website, social media, or subscribe to our newsletter for timely updates on upcoming sales. You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom left of our homepage.

Being able to perform some basic maintenance on your bike is a good time saver, and is important for being able to make sure you have a safe bike to ride. See some of the options below!

Like every machine, your bicycle will require ongoing maintenance and upkeep to ensure it continues to work well. Having a small toolkit on hand will help keep your bike in good working order. See our recommended tools to start with below.

Tools for tightening and loosening

If you're only going to have one tool, go with the good 'ol Y wrench (or 3-way as some call them), these are three-sided and have 4mm, 5mm, and 6mm Allen. This tool is small so it doesn't take up a ton of space, and still works for most stems, handlebars, seatpost clamp, and a lot of other little things on your bike. If you want a more in-depth set of Allen wrenches that will handle just about any bolt on a bike, consider THIS kit, which has everything from 2mm up to 10mm. Most bikes also have a few Torx head bolts as well these days, and usually, these are T10, T25, or T30. Thankfully, Park Tool has THIS handy tool that has all three of those sizes in one.

Pumps

A pump for your tires is essential to have at home. It helps with checking pressure and pumping your tires to your preferred pressure before you go for a ride, as well as re-inflating when you're fixing a flat! The two main things to look for in a pump are as follows: one that will work on either a Schrader or Presta valve without needing to buy any adapters, and the choice between plastic versus aluminum construction. Plastic pumps will wear out faster but are cheaper, while aluminum is more expensive but lasts longer.

• Good: Bikesmart Powerflate 2, mostly plastic construction, inexpensive and will get the job done.
• Better: Bikesmart Turboflate 2, which features aluminum construction for better durability.
• Best: Giant Control Tower Boost, constructed entirely out of aluminum, with a large gauge for easy reading, and an integrated air chamber that can be pressurized and released to help seat tubeless tires. 

Want to see more? See all our pumps HERE

Don't forget tire levers to go with your pump either! See those HERE.

Cleaners and Chain Lubes

A clean bike is a happy bike, and keeping it clean when it gets dirty, and keeping the chain lubed will help keep the bike and its components running smoothly and prevent premature wear. There are plenty of cleaners out there that can be used, but it’s important to ensure they won’t corrode aluminum (as basic Simple Green can). Avoid using a pressure washer and spraying cleaners on brake rotors or pads. After washing your bike, allow it to dry before lubricating the chain to prevent rusting. See below for some of our favorite cleaners and lubes, and see HERE for everything we carry.

Muc-Off Nano Tech Bike Cleaner: This cleaner is biodegradable, free from acids, CFCs, and solvents, and it’s alkaline based so you can clean away with a guilt-free conscience, and it even smells good!

For chain lubrication, one go-to chain lube has been the Dumonde Tech Pro X Chain lube. It goes on a little on the thick side, lasts a decent amount of time, and makes for a very quiet drivetrain.

We don't recommend using your toothbrush for bike cleaning, so we have a selection of brushes! See them HERE.

These basic tools will help ensure you have some essentials at home to fix a flat, a wheel, and other basics. 

Want to know how to use the basic tools that are local to us?

Check out our free tech clinics on Tuesday evenings HERE!

Riding a bike is fun! But if you want to continue having fun and keep your bike out of the shop for long periods of time, you'll need to ensure it's well-maintained.

Why? For starters your bike will be:

• Less likely to have a mechanical issue while on a ride
• Your bike will be as efficient as it can be, helping you ride longer and faster
• Helps keep your drivetrain free of squeaks and shifting smoothly
• Prevents your bike and its components from wearing out prematurely

With these recommended service intervals, your bike should stay in good working order and be dependable for you. For our local customers buying new bikes from us, we offer our 5-Year Maintenance Plans, which cover the cost of most standard maintenance (see our webpage for the plan to see what's included). This is a nice option for a reasonable cost upfront; you save money down the line on service and have the convenience of letting us take care of everything for you.

Unfortunately, in this digital age, few manufacturers still produce physical instructions or manuals. However, most of the manufacturers we carry will offer a digital owner’s manual on their company websites to reference.

For instructions on reassembling your bike if it was shipped with our “Wheelsmith Gold Label Assembly” method, we have a video that can be found here: Reassembly Instructions

Depending on what kind of bike you purchased, it may not come with pedals as original equipment from the manufacturer. Pedals can be a very personal choice, with numerous options to choose from! It’s best to check the listing for your bike. You can also feel free to reach out if you’re in doubt. If it was supposed to come with pedals, and we somehow forgot, we're happy to take care of it. Just let us know!

Your bike will be 99% built and finely tuned, with just a few simple steps to follow before you’re ready to take it out for a spin!

Our expert mechanics have fine tuned every PUBLIC bike before carefully packing for Ready to Ride shipping. 

We include all the tools and instructions you need to get your bike on the road. Just tighten the pedals and handlebars, adjust the seat, and hit the streets. Easy for even the most most mechanically un-inclined. It actually takes longer to remove the foam padding that safely protects your bike inside your box than to do the final easy assembly steps.

Follow this link to find our assembly video. 

We include every small part and all documentation that is sent to us with the bike. If yours didn't have a manual, it's more than likely because that specific vendor chose to put their manuals online. This is a more environmentally friendly practice, you’ll never lose them, and they are always readily available, wherever you are.

If you are unclear about what to call a part on your bike or if you want to understand the lingo at your local bike park, the list below will help you!

Bikes

• MTB: An abbreviation for Mountain Bike; In sandwich terms, "MTB" represents your "meat to bread" ratio.
• Hardtail: A bike with only front suspension.
• Full suspension: A bike with both front and rear suspension.
• Cockpit: The handlebars, stems, and everything attached to them. The place where the rider controls the bike with their hands.
• Geometry: The angles of a bike's frame, which affect how the bike handles.
• Slack: Refers to head tube angle. Slacker head tube angles have a more "raked" fork, placing the front wheel further from the rider and improving descending performance.
• Flip Chip: An adjustment that alters a bikes rear suspension mounting position and alters the bikes geometry. Usually a removable "chip" with 2 positions. 
• Compression Damping: The resistance force when compressing a bike's suspension. 
• Rebound Damping: The resistance force on extension of a bike's suspension.
• Suspension Damping: The process of controlling or stopping a spring’s oscillation on compression or rebound.
• Travel: Refers to the length of suspension "travel" on a bike's suspension.
• Sag: The amount of compression on a bike's suspension at rest with a rider in a ready position.
• Tubeless: When tires are mounted using taped rims, and sealant in replacement of tubes. Utilized on almost all high end mountain bikes.
• Through Axle: A solid axle threaded through a bike's frame or fork. Much stronger than a quick release. 
• Quick Release: An easy to remove, but weak axle standard.
• Boost: The most common hub spacing on current mountain bikes: 110x15mm front, and 148x12mm rear.
• Mullet: A bike using different wheel sizes; business up front, and party out back. Most commonly seen with a 29" wheel in front and a 27.5" wheel in the back.
• Contact patch: The amount of tire physically contacting the ground with a larger patch providing better traction.
• Chain Slap: The sound or feeling of a bike’s chain hitting the chain stay.
• Chain Suck: A grinding sound or feeling when a bike’s chain doesn't cleanly release from the chainring, usually caused by a worn chainring or chain. 
• N+1: The concept where the sample size N stands for how many bikes you currently own, and the +1 stands for how many additional bikes you need. No matter how many bikes you have, the answer to how many you need is always N +1.

Riding

• Joey: A derogatory term used in reference to awkward beginner riders. Usually seen in mismatching attire, wearing too much body armor, on an expensive yet poorly set up bike. Radically overconfident in their limited riding abilities, with no knowledge of trail etiquette.
• XC: Cross country, a riding style primarily focused on long distance efficiency at the expense of downhill speed. Usually hardtail or full suspension bikes with 100-120mm travel.
• Trail: A riding style based on perfect balance between climbing and descending abilities. Usually full suspension bikes with 120-150mm travel.
• Enduro: A riding style based on the popular Enduro race format. Primarily focused on descending; Climb to earn your descent, but downhill is what you live for. Usually full suspension bikes with 150-180mm travel.
• DH: Downhill. Usually lift or shuttle assisted; All descending. Usually full suspension bikes with 180-220mm travel.
• Attack Position: The perfect neutral descending position: Arms and knees bent, neutral position on the bike.
• Yard Sale: When a rider crashes so hard their gear goes flying in every direction.
• Weight Weenie: A rider obsessed with saving weight on their bike, no matter the cost or other negatives.
• Whip: A trick where the rider moves their bike sideways in the air, then whip the bike back to land.
• Roost: When a rider kicks up loose dirt and sand while making a hard turn. Derived from the term "rooster tail".
• Nose Bonk: The act of tapping the front wheel of the bike on the ground mid jump.
• X-Up: Cross up; A trick where the rider turns their bars 180 degrees while airborne, thereby crossing their arms.
• Manual: A form of wheelie where the rider drops their weight behind the bike while in motion, and uses balance without pedaling to maintain momentum. 
• Scrub: When a rider stays low and fast over a jump, often combined with a whip.
• Huck: Launching off a large sketchy feature with no thought for consequence. 
• Drift: The act of sliding into or out of a turn, usually with only the rider's rear wheel.
• Gnar: Refers to a particularly intense or difficult feature, or section of trail.
• Poach: The act of riding an unauthorized trail. Most commonly seen as the riding of unsanctioned trails, or dodging trail access fees. 
• Dialed: Can be used in reference to a bike being absolutely perfectly set up, or when the rider is on their A game creating a feeling of being "dialed".
• Shred: To ride a trail in an aggressive and skillful manner.
• Shralp: Similar to shred or rip, but usually used to refer to hitting bermed turns incredibly hard, creating a loud "SHRALP" sound.
• Sketchy: Commonly used reference to sections of trail which are particularly exposed or dangerous.
• Line: The chosen path by a rider when multiple options are present. Can be good, or bad.
• Dab: Taking your foot off a pedal and tapping off the ground to help maintain balance. 
• Flow: When the features on a trail and ones riding are perfectly in sync and create a feeling akin to floating or flying.
• Clean: To ride a section of trail without incident (ie taking your feet off the pedals).
• Rail: Riding a turn so quickly it feels like being on rails.
• OTB: Over the bars (aka Endo); When a rider goes over the handlebars while crashing.
• KOM: King of the Mountain; Refers to the rider holding the fastest ever time on a given section of trail.
• Pinned: Descending at 100%, going as fast as humanly possible.
• Bomb: Descending a trail "all out" with little regard for consequences.
• Bonk: The feeling of pure, deep, exhaustion when one runs out of energy. Most commonly experienced when one has utilized all carbohydrate stores and run out of easy to burn energy sources. 
• Sandbagging: When a rider knowingly competes with lower skill level riders. Usually seen with insecure mediocre riders who want bragging rights. 
• Shuttle: When the riders' bikes are taken to the top of a trail by a vehicle in order to skip climbing. Popular for enduro and downhill riders. 
• Lift Assisted: When the riders' bikes are taken to the top of the mountain by a chair lift at a ski/snowboard resort. Exclusively for downhill riding. 
• No-Drop: A ride where the group understands no riders will be left behind, everyone sticks together.
• Send it: To "go for it" aggressively, commonly heard in sayings such as "Don't be silly.. Just gonna send it!".
• Session: Repeatedly riding a short section of trail, generally to improve skills.

Trails

• Unsanctioned Trail: Also known as a social, or illegal trail. Any trail that is non permitted, or closed to use. See also: Why we need better mountain biking trail advocacy.
• Why We Need Better Mountain Bike Trail Advocacy: See above.
• Single Track: The most common mountain bike trail type: Narrow and only able to be ridden single file.
• Hero Dirt: Also known as brown pow; When a trails moisture content is absolutely perfect, keeping dust down and creating excellent traction without being wet. Every rider's dream conditions.
• Rock Garden: A short section of trail littered with large rocks.
• Baby Heads: Round rocks the approximate size of a baby's head.
• Fire Road: A boring forest access road that's only exciting for gravel riders, often utilized for climbing to the good stuff. 
• Berm: A banked turn, which can be ridden much faster than a flat turn. Can be either created naturally or built.
• Gap Jump: A jump where the lip and landing are separated by an empty space. Much more dangerous as fully clearing the jump is mandatory.
• Double: Another name for a gap jump, usually used in reference to smaller gaps that aren't mandatory.
• Table(top) Jump: A jump with a raised flat "table" between the lip and landing. Much safer to learn on as the rider can land on the top of the jump if coming up short. 
• Feature: Any sort of additional technical element on a trail, such as a jump, ramp, or drop.
• Wall Ride: A built wooden feature in the form of a steeply angled wall nearly perpendicular to the trail surface.
• Pump Track: A dirt or paved track consisting of banked turns and rollers designed around gaining and maintaining speed by "pumping" the bike instead of pedaling.
• Hip Jump: Any jump where the rider has to change direction in midair to hit the landing.
• Lip: The takeoff or landing edge of a jump.
• Drop: A technical feature, which cannot be rolled, where the rider must drop vertically off the lip. Most commonly off a rock, built wooden ramp, or a cliff. 
• Step up/down: A jump where the landing is significantly higher (up) or lower (down) than the takeoff ramp.
• Kicker: A small jump with a steep takeoff lip.
• Booter: A small jump usually formed from natural features.
• Loam: Soft, moist, and loose dirt. Commonly seen in deep woods of the Pacific Northwest 
• Hardpack: Rock hard packed down dirt.
• Moondust: Deep, powdery, and dusty. Considered less than ideal for riding due to its unpredictable and surfy feel.
• Off-Camber Turn: Any turn where the outside of the turn is lower than the inside edge, generally particularly difficult to maintain traction.

We love our customer who make purchases via our website, but it is always valuable to have a good relationship with one of our stores should you need assistance with anything.

Absolutely! Whether you purchased your bike from mikesbikes.com or in-store, our stores are here to help.

Whether you’ve just received your bike and want to bring it in for some adjustments, or you’ve had your bike for some time and it needs attention, we’re happy to accommodate.

Additionally, if your bike was purchased within 90 days, you are also eligible to purchase one of our 5 Year Maintenance Plans. These plans cover an incredible amount of routine service over the first five years of ownership!

If you are nearby one of our store locations or wondering which one is closest to you, a list of our stores and their contact information can be found here: 

• Find Your Store

Our store staff can be reached by phone or text during published business hours.

When possible, test riding the bike you want to buy is a great way to make sure it feels right for you. Here's how to request a test ride at one of our locations.

To request a test ride for a bike, simply visit our 'Find Your Store' page linked here: Find Your Store. 

Once you've selected the store where you'd like to test ride the bike, navigate to the top of the page where you'll find a section labeled 'Test Ride, Schedule Now’.

Click on that, and you'll be directed to a page where you can enter the details of the bike you wish to test ride. After submitting your request, our team will forward the request to the store, who will get in touch with you to confirm details and if needed, transfer the requested bike to their store for you.

Having your new bike arrive with the components you like is always great, just let us know if you'd like to upgrade parts and we'll help get you sorted out!

We're more than happy to assist with basic component swaps. Please note that we do not provide credit for removed parts, so you'll need to purchase the part you wish to swap in. We can then install it for a small labor charge and include the original part in the package. Whether it's a dropper post installation, cassette swap, or adjusting stem and handlebars, we're here to help. Let us know your requirements, and we'll do our best to accommodate you.

Warranty considerations can vary among different manufacturers. As the original owner of the bike or product purchased from Mike’s Bikes, you will have all applicable warranties for your product.

Most manufacturers will require a product to be inspected in person by an authorized retailer to determine if a warranty claim is applicable. This typically involves visiting a local bike shop that is a dealer of the specific product. We can provide you with a PDF receipt for your purchase, which you can bring with you as your original proof of purchase.

For many components and electrical systems on bikes that we carry, warranties can be processed by local bike shops that carry the brand of the component, even if they are unrelated to the manufacturer of the bike itself. Again, we can provide you with a PDF receipt for your purchase as your original proof of purchase.

If there are no bike shops within a reasonable distance to assist you, please let us know, and we can help work with you and the manufacturer toward a solution.

Mike’s Bikes ensures that the world-class brands we sell have the highest standards in regard to their warranties. To register your bike, it's best to do so directly through the manufacturer's website.

Whether you purchased your bike through our website or in one of our retail stores, Mike’s Bikes is an authorized dealer of the brands we sell, and we are here to assist you however we can. 
In order to register your product, please find the steps below!

Step 1: 

The first step to register your new bike is to verify the warranty through the manufacturer's website. Visit their website and confirm the warranty for your specific product. Check what the warranty covers, and see if they offer an online registration option (which they almost certainly do). For example:

• Santa Cruz: Bike registration
• Cervélo: Bike registration

Step 2: 

Manufacturers usually require proof of purchase, serial number, size, model of the product you are registering, as well as the registered owner's details, so make sure to have those handy and enter them accurately.

Step 3:

Once submitted, keep any confirmation or documentation provided in case you need it in the future.

If you placed an order via our website or in store, in most cases we can easily provide you with a PDF receipt.

If you placed an order on our website or purchased something in store, we can easily provide you a PDF of your receipt. If you purchased something in store and you have an account that the purchase was put under, we can easily get you a copy of the receipt. If you purchased something in store without an account, we unfortunately might not be able to find the receipt, as there won't be a name attached. Please get in touch with us with your order number and we’ll reply with the PDF of your sales receipt attached.

We don't offer bike insurance, but you can add your bike to your homeowners or renters insurance policy. Your bike also comes with warranties against manufacturing defects; register it for coverage.

Mike's Bikes does not currently collaborate with any bicycle insurance programs. In our experience the best way to insure your new bike will be to add it to your homeowners or renters insurance policy. Many insurance providers offer coverage for theft under these policies.

Apart from adding insurance coverage for your bike, it comes with various warranties against manufacturing defects, each with specific terms from the manufacturer. You can find more information on registering your bike here: How do I register my bike for warranty?

During the first 90 days, we will cover basic readjustments if you bring your bike into your local Mike's, as this is the initial break in period.

We offer free basic adjustments and a checkover at our stores within 90 days on all bike purchases from Mike’s Bikes (proof of purchase required).

Our free adjustments include:

• Brake pad spacing and cable tension
• Gear indexing and cable tension
• Hub bearing adjustments
• BB bearing check
• Headset bearing check

This policy does not cover:

• Improper assembly
• Normal wear and tear
• Improper follow up maintenance 
• Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
• Damage or failure due to accident, misuse, abuse or neglect
• Labor charges for parts replacements or accessories

While we can perform general maintenance on any bike, such as brake and derailleur adjustments, we cannot service the e-bike specific components on most ebikes from brands we don't carry.

The components of an electric bike play a crucial role not just in its longevity but also in ensuring your safety. Off-brand or direct-to-consumer e-bikes, typically priced lower, may have proprietary parts or require diagnostic software that we do not have access to.

As a result, our comprehensive service packages exclude certain e-bikes and motors not sold at Mike’s Bikes. We cannot take on the liability of working on e-bikes we do not carry. Call your local store for more information.

Book your bike service with our Wheelsmith Certified technicians at any Mike’s Bikes location, with further details provided below for online appointment scheduling.

At every Mike’s Bikes location, our full-service tech departments are staffed with knowledgeable professionals who are cyclists themselves, so scheduling an appointment for service couldn’t be easier. Just click this link to find a convenient time and date for your bike to be seen by our Wheelsmith Certified Technicians. We’ll ensure your bike gets the attention it deserves, so your next ride is in tip-top shape.

If you're unsure about the services you need or have questions not addressed on our booking link, don't worry. Reach out to our online sales support agents by calling email, phone, or by starting a live chat. While there are limits to what we can diagnose digitally, as fellow cyclists, we'll do our best to steer you in the right direction.

While brands spec their bikes with certain components, at some times they need to ship bikes to dealers with different components due to availability. While not ideal, if spec is changed it will always be for parts of equal value and performance.

In the bicycle industry, suppliers and factories may change specs without notice. This is because bicycles consist of numerous parts sourced from various vendors. Parts are sometimes updated to the most current production generation/iteration or changed based on their availability due to supply chain constraints.

This approach allows manufacturers to maintain a steady inventory flow throughout the year, rather than potentially facing delays of weeks to months or even a year for specific parts. For this reason, we do include the following disclaimer on every product page:

*Product specifications are subject to change without notice.

We make every effort to maintain current and accurate information in our online catalog. We appreciate your understanding should any of the information provided by our manufacturers be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention by sending us an e-mail at info@mikesbikes.com.

Partnering with Lease a Bike, we offer simplified bike leasing through your employer, including maintenance and insurance, with convenient service at all Mike's Bikes stores.

We partner with Lease a Bike, an employer-sponsored initiative designed to make bicycling more accessible and appealing. Are you looking for a new bike but find the upfront cost daunting? With Lease a Bike, leasing is simplified via your employer, so you as an employee can enjoy your dream bike without breaking the bank. Choose any bike you wish and use it however you want, whether it’s a quicker commute with an e-bike lease or the freedom of the open road. Their bike leasing options include maintenance as well as theft and damage insurance.All Mike's Bikes stores are connected to Lease a Bike, ensuring convenient pick-up, maintenance, and repairs for leased bikes right in your neighborhood.Are you interested in a lease bike from your employer? Learn more at lease-a-bike.com.